Shipping Policy

Overview

At Decor With Me, we aim to process and dispatch your order as quickly and carefully as possible.

Please read this Shipping Policy before placing an order so you understand how delivery works, estimated timeframes, and what to do if there is an issue with your delivery.

Order Processing

Orders are usually processed within 1–3 working days after payment has been received.

Working days are Monday to Friday, excluding bank holidays.

During busy periods, sales, holidays, or unexpected delays, processing times may take slightly longer.

UK Delivery

We currently offer delivery within the United Kingdom.

Estimated delivery times will depend on the delivery service selected at checkout.

As a general guide, once dispatched, orders are usually delivered within:

Standard UK Delivery: 2–5 working days
Express UK Delivery: 1–2 working days, where available

Delivery times are estimates only and are not guaranteed unless clearly stated at checkout.

Delivery Costs

Delivery costs are calculated and shown at checkout before you complete your purchase.

Any free delivery offers, if available, will be shown on our website or at checkout.

Order Confirmation and Tracking

Once your order has been placed, you should receive an order confirmation email.

Where tracking is available, tracking details will be sent to you once your order has been dispatched.

Please allow time for tracking information to update after dispatch.

Delivery Address

Please make sure your delivery address is correct before placing your order.

We are not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete delivery details provided at checkout.

If you notice an error in your delivery address, please contact us as soon as possible at:

We cannot guarantee changes can be made once an order has been processed or dispatched.

Missed or Failed Deliveries

If a courier attempts delivery and you are not available, they may leave a delivery card, attempt redelivery, deliver to a neighbour, or take the parcel to a collection point.

It is the customer’s responsibility to follow the courier’s instructions and collect or rearrange delivery where required.

If an order is returned to us due to failed delivery, incorrect address details, or non-collection, we may need to charge an additional delivery fee to resend the order.

Delays

We do our best to dispatch orders on time, but delivery delays can occasionally happen due to courier issues, severe weather, bank holidays, busy periods, stock delays, or circumstances outside our control.

If your order is significantly delayed, please contact us and we will look into it for you.

Damaged Parcels

Please check your parcel when it arrives.

If your order arrives damaged, please contact us as soon as possible at:

Please include your order number and clear photos of the damaged packaging and item so we can review the issue.

Lost Parcels

If your order has not arrived within the expected delivery timeframe, please contact us at:

We may need to contact the courier to investigate. Please allow time for the courier to complete their investigation before a replacement or refund is arranged.

International Shipping

At the moment, we may only ship within the UK unless stated otherwise on our website.

If international shipping becomes available, delivery costs, timeframes, and any customs charges will be shown or explained where applicable.

International customers are responsible for any customs duties, import taxes, or fees charged by their country.

Returns

For information about returning an order, please read our Refund Policy.

Returned items must be sent back to Decor With Me before a refund can be processed.

Contact Us

If you have any questions about shipping or delivery, please contact us

Decor With Me